Q. My article delivered by Illiad won't open. What do I do?
First, try opening Illiad using another browser. If your article still won't open, use Firefox to open your Illiad account, right click on the document icon and save it to word (save as target).
-then open it in word.
If that fails, send an email to firstname.lastname@example.org explaining the problem. Please include the transaction number (TN nbr). We will try to retrieve it and send it to you as an email attachement.